Shipping policy

At Mangaldeep NX, we are committed to delivering your orders safely, efficiently, and at minimal cost — both in India and worldwide.

1. Shipping & Handling

  • We deliver to all postal addresses across India and internationally.
  • Courier companies do not deliver to P.O. Box addresses. Please provide a full street address with a correct pin code/zip code.
  • For international deliveries, if no one is available to receive the package, the courier company may leave it at your doorstep. No signature confirmation will be provided in such cases.

🚚 Note: Ensure someone is present at the address during delivery to avoid any delivery disputes.

 

2. Delivery Days

  • No deliveries are made on Saturday and Sunday in countries with a 5-day work week.
  • In many Islamic countries, Friday is a non-working day.
  • Deliveries are attempted only during standard courier working hours, which vary by country.

 

3. Shipping Cost

  • Shipping charges are not included in the product prices.
  • Shipping rates are calculated based on the weight of your order (rounded up to the next 500 grams) as per courier company policies.
  • International shipping costs vary depending on order size, weight, and destination.

 

4. Dispatch Process & Confirmation

  • For custom alterations, measurements are taken via video call with our expert tailors. As virtual measurements are used, minor alterations (if required) must be done locally at your end.
  • A Dispatch Confirmation Email will be sent. If we do not receive any response within 24 hours, we will proceed to ship your order.

 

5. Tracking Your Order

  • Once your order is dispatched, you will receive an email with:
    • Tracking number
    • Courier company name
    • Estimated delivery date

 

6. Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping addresses.
  • If a courier company charges a penalty for incorrect address information, the customer will bear the cost.
  • Please verify your shipping address carefully when placing your order.

 

7. Address Changes

  • You can request an address change within 24 hours of placing the order by emailing:
    📩 contact@mangaldeep.co.in
    or WhatsApp us: +91 93772 22211

 

8. Shipment to Hostels, Hotels, Colleges, etc.

  • Shipping to Hotels/Colleges/Hostels is done at the customer's own risk.
  • If the warden or reception refuses to accept the package, we are not responsible for refunds, re-shipments, or credits.

 

9. Courier Delivery Attempts

  • International couriers will attempt two deliveries.
  • If delivery fails, the package must be picked up from the nearest courier office at the customer's expense.
  • Any additional delivery rescheduling charges will be borne by the customer.

 

10. Transit Risk

  • All shipments are fully insured by us at no extra cost.
  • We are responsible for transit losses but not responsible for theft or damage after delivery to the address.
  • If a shipment is lost in transit, we will reprocess the order after 15 working days, subject to product availability.

 

11. Delivery Time Estimates

  • Estimated shipping times are mentioned with each product.
  • If products from different shipping timelines are ordered together, the dispatch will be based on the product with the longest shipping time.
  • Delays due to stock unavailability or other reasons will be communicated via email. No compensation will be provided for delays.
  • Delivery times are approximate and subject to change.

 

12. Delays Due to Natural Events

  • Delays caused by events such as floods, earthquakes, snowstorms, tsunamis, or other natural calamities are beyond our control.

 

13. VAT, Customs Duties, and Import Taxes

  • Customs, VAT, or import duties vary by country and must be paid by the buyer directly.
  • These charges are not included in our prices and are not under our control.
  • The courier company may also charge additional service fees.

🔹 Example of Estimated Import Duties:

Country

Estimated Duty

UK

15% to 36%

Canada

18%

Dubai

5%

 

14. RBI Guidelines for Payment and Shipping

  • Orders paid in foreign currency must be delivered outside of India as per RBI guidelines.
  • For delivery within India, payment must be made in INR through Indian credit/debit cards, bank transfer, or other local methods.
  • If you face issues at checkout, switch your payment to INR.

Important Notes

Mangaldeep NX reserves the right to update this policy without prior notice.

Contact Us

For any queries regarding shipping, please reach out to:
📩 contact@mangaldeep.co.in
📱 WhatsApp: +91 93772 22211